I have Adobe CS4 and I am looking to get Adobe CC, do I need to uninstall CS4 before I try installing Adobe CC. Also, I am a student and plan to get Adobe CC at the student rate, but I have two computers at my house that I need it on. Can I install it on both computers at the student rate?
Thank you,
Evan
I installed Lightroom 5 in the original version of AAM and the first app I downloaded in the new version was PS CC but neither show up in the installed list. All apps after PS show up as installed. How do I correct this as I will not be able to update them as it is now?
When I try to launch Photoshop from the Adobe Creative Cloud apps menu I get a popup that says "validating software license" that spins for about 20 seconds then disappears, only to reappear shortly after and repeat, and repeat, and repeat. Photoshop never launches. It was running fine on this Windows 7 computer up until about a week ago.
I have uninstalled and reinstalled several times. Both Photoshop alone, and uninstalled and reinstalled in combination with Creative Cloud. I have also uninstalled, deleted the folders C:\Program Files (x86)\Common Files\Adobe\Adobe PCD, C:\Program Files (x86)\Common Files\Adobe\caps, C:\Program Files (x86)\Common Files\Adobe\Adobe Creative Cloud, C:\ProgramData\Adobe\SLstore, and renamed the opm.db file, and reinstalled, only to come back to the "validating software license" loop.
My license is valid. When I sign in to adobe.com with my email address it offers to "download" Photoshop, and not "download trial".
"Your application install seems to be damaged, Please reinstall the application. "
this is what i get when i try to run any installed application.
It's at 14% and taken an hour and a half to get that far. This is BS for just one app.
Help?
We have new window 10 computer (64bits) to replace the old win 7 (32bits),
I need to install the adode cc 2015 and then install photoshop cc 2015.
There is error code 207 when install the adobe cc.
Please tell me how to solve.
Thanks!
I was trying to update my programs and was having issues. So I uninstalled the creative cloud app and now I can't get it to download again. It starts quick and stalls at 27%. Tried multiple times and stops at 27% everytime. No errors or messages. Just stops.
I tried a clean app and did not work. I also tried deleting all the files in the OOBE folder.
All of my programs are running fine. I just can't update or download new programs.
I don't know if its my internet connection or my computer. Im just out of options.
Running an iMac 2017 on the newest software.
Any suggest or help I would appreciate it...thanks.
–Rich
My problem started when I update my laptop "MacBook Pro (Retina, 13-inch, Early 2015)" at first adobe creative start crashing and telling me to repair but i can't click anything until I force my laptop to shut down. so I uninstall and reinstall for million times and I still have this problem. it's suddenly freezing and mouse unresponsive, beachball stops spinning, time doesn't update, screen doesn't shut off when the lid is closed. Can anyone please help me start logging this issue or find the right logs and see what could be causing the issue?
Thanks in advance!
and this is my Adobe LogCollector Portal
File: AdobeLogs_20190104_175414_
CD688900-968C-46BD-8389-6049D67FA80E-mac.zip
I was trying to install adobe after effects on my PC and every time i try to install it it just says error code 41 was unable to access critical file or directory if you know what this means or how to fix this help would be greatly appreciated.
Creative cloud installs both 32 and 64 bit Photoshop and Illustrator apps. Do I need both or can I just uninstall the 32 bit without issue?
Thanks,
Alan T.
Being from Australia and waiting for the NBN to rollout to my area (fellow Aussies in suburban areas will feel my pain), I am stuck with ADSL2 broadband speeds.
I have 5 computers to update so using the Creative Cloud app to update each PC is a complete waste of time.
PLEASE UPDATE THE DIRECT DOWNLOAD LINKS ADOBE! (I know I'm shouting but I don't feel like wasting a couple of days on this)
hi all,
I wondered if there is any body running windows professional 64 bit who has managed to install and use cc 2017?
I have been unable to install any of the applications. The error message says your windows needs updating.
I have all the latest updates for win 7 professional 64 bit. I've had microsoft support engineers doing a remote logins on my machines to check they are up to date and they have no idea why the Adobe installer thinks my windows needs updating.
I have tried on both my machines and the same problem.
Somebody I work with is also running the same operating system and version and they also have the same issue. unable to install any of the 2017 apps.
Adobe say it is compatible with windows 7 service pack 1. So for in our experience 3 out of 3 machines have found it incompatible
If you are being prompted to enter your serial number when opening your actively subscribed Creative Cloud application then there maybe missing account information. Please see Creative Cloud products prompt for serial number on launch | CCM - http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html for additional information.
In addition if you are facing difficulties reaching the activation server please see Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html. Also if you are managing a network please see the Adobe Creative Cloud Service Access Documentation for IT section of http://www.adobe.com/devnet/creativesuite/enterprisedeployment.html.
Finally for additional information on managing your Creative Cloud account please see Manage your membership | Creative Cloud - http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html.
I can't connect to cc. clicking the CC link show "Installing update.." where the advice on the screen show a progress bar with 5% progress
It may be after a crash its fixed on this.
How do i reset this to reconnect?
thanks
I installed Adobe Creative Cloud. At first, every time I launch it, I received a message stating that the app was damaged. I would click "Repair" to continue.
A reinstall would process, and the error would disappear - only to reappear an hour or so later.
Finally, the repairs started failing, and I received a message instructing me to reinstall Creative Cloud. After reinstalling, Apps function for a day or so, and then I start getting errors again:
"Adobe Creative Cloud, needed to resolve the problem, is missing or damaged. You can try to repair to fix the issue. If the problem persists, download and install the new copy from 'http://www.adobe.com/adobecreativecloudapp'."
So once again, I removed and reinstall.
No change - keeps getting repair prompts.
So after repairs and reinstalls - what else is there?
Windows 10 Pro 64 bit
Intel Xeon CPU E5-1650 v3 @ 3.50GHz 3.50 GHz
16 GB RAM
Window 10
I can't open my creative cloud so I try to reinstall it but I can't uninstall it.
I tried uninstall from Add or Remove program (Windows Features) and this one (Troubleshoot Adobe Creative Cloud download, installation, and launch error codes).
Eithers ways can't uninstall my creative cloud. Sad.
This is report from uninstaller.zip in the second way.
Hi,
i have been trying to install Photoshop CC 2019 v20 for around 3 hours now without any luck.
I assume its because i run Windows Server 2016 as my OS.
I open the installer and after chosing the destination i get prompted with this screen: 
My hardware should be more than capable of handling that, but for reference, i list the major components:
i7 5930k,
32GB DDR4
GTX 980 Ti
Samsung 850 Evo 500GB
If i run the installer in compatibility mode for windows 7 or windows 8 i get greeted with Error 190 and the following details:
Exit Code: 190
-------------------------------------- Summary --------------------------------------
- 2 fatal error(s), 0 error(s), 0 warnings(s)
FATAL: Sanity check for installation failed. Current OS version 6.2.9200 doesn't satisfy OS requirements.
FATAL: Error occurred in install product workflow with error code 190 error message
-------------------------------------------------------------------------------------
My system is on the newest windows update, all my drivers are installed correctly and i dont have problems with any other programs besides Adobe ones right now.
I am kinda clueless what to do now (and yes, i did try to turn my system off and back on again.).
If anyone has an idea on how to fix that problem, please let me know.
Thanks a lot.
Why are there no (apparent) direct download links for updates to Lightroom Classic CC?
The link to download the full installer is here: Download Creative Cloud apps , but this is for version 7.0.1 (the current version is 7.2). I don't want to update through the cloud or download manager. Previous versions of Lightroom could be updated with offline installers (i.e. here's the updater for 6.14: Download Photoshop Lightroom), but despite scouring Google & the forums, I've been unable to find a proper updater for 7.x. I'm really not able to understand why Adobe makes it so difficult...
Some people may simply prefer to (or be required to) keep their main work computer offline, and use a second PC for internet. Are these users not entitled to receive the same updates as those who desire (or are allowed to) keep theirs connected directly?
And even for typically-connected laptops, there are many situations in which an offline installer would be useful or necessary. For instance, I often go on long photography trips where issues sometimes arise that require me to reinstall, reformat, or even replace the system. I carry a hard drive with installers for the current version of literally every application I use...except Adobe’s. This means that if I need to reinstall during one of these trips (or any other time I don’t have direct access to fast/unmetered internet), I'm stuck having to rollback to older versions.
Is there some reason Adobe makes it so difficult to update their software, or did I simply somehow overlook an obvious download link that didn't come up when searching Google or the forums...?
Hello! Multiple places around the forum I have seen staff members say that APFS is supported, however I get the error code 22 if I attempt to use ANY installer (No support for case sensitive volumes).
I recently had to reinstall my operating system and APFS is the default when you format now.
Adobe Creative Cloud is 100% uninstallable on EVERY APFS Mac.
Eu formatei meu computador e fui tentar reinstalar os programas da Creative Cloud, porém agora, aparece essa mensagem:
Não sei mais o que fazer, isso acontece com TODOS os programas da Adobe.