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Unable to download using the Creative Cloud desktop

When I try and download applications I get the following message: "Installation Failed.  Unable to reach Adobe servers. Please check your internet connectivity, firewall setting, and then try again." I...

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Creative Cloud icon grayed out in menu bar.

Creative Cloud icon grayed out in menu bar. Pulldown shows no apps or updates at all. Have restarted a few times. I did recently restore my system from a Time Machine backup. Any help? Thanks in advance!

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Acrobat XI Pro Creative Cloud install fails

I know several others have had a similar problem, but the error messages I have been getting are somewhat different: Exit Code: 7Please see specific errors below for troubleshooting. For example,...

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Creative Cloud Apps panel won't load

Creative Cloud Apps panel won't load. Been like this since the latest AE update failed a few days ago. All apps are working and CC looks fine. Log out of CC and quit CC are greyed out and not...

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Acrobat XI Pro Creative Cloud install fails

I know several others have had a similar problem, but the error messages I have been getting are somewhat different: Exit Code: 7Please see specific errors below for troubleshooting. For example,...

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Creative Cloud with proxy server

hi there, I checked many discussions but found no solution for my problem. I have a normal CreativeCloud which I wanna install on one of my notebooks. This notebook is used for business on the one hand...

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Lightroom 5 install failure

Hi, I've tried several times this evening to download and install the new version of Lightroom, but each time I have received the following error message when AAM tries to install the new version: Exit...

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CS6 update failed-creative cloud

Why am I getting "Update Failed" for CS6 in my Creative Cloud updater? I am a paying CC member and the updates for CC work but not for CS6. I may not like keeping CC and want to default to CS6. What is...

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Installed apps not shown as installed

I installed Lightroom 5 in the  original version of AAM and the first app I downloaded in the new version was PS CC but neither show up in the installed list.  All apps after PS show up as installed....

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Have questions about your Creative Cloud or Subscription Membership?

You can find answers to several questions regarding membership to our subscription services.  Please see Membership troubleshooting | Creative Cloud -...

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Getting fatal Exit Code 34 when installing an app

Anyone running into this?  I download an app (PS 6, ID 6, etc.) via AAM and then it tries to install.  Towards the end of the install I get a Fatal Error with Exit Code 34.  The log msg reads:  FATAL:...

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Accidentally deleted Photoshop CC - Now can't get back

Hi there, I am currently on the trial period for Photoshop CC Mac OSX, and I deleted the application through dragging it to trash and then emptying, I still have the creative cloud assistant but i'm...

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Using CC cleaner tool

Can anyone who has used the CC cleaner tool recently tell me what the User Interface looks like? I saw a screen grab from a 2012 post showing it in action... it appeared to have a Graphica User...

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Creative Cloud icon grayed out in menu bar.

Creative Cloud icon grayed out in menu bar. Pulldown shows no apps or updates at all. Have restarted a few times. I did recently restore my system from a Time Machine backup. Any help? Thanks in advance!

View Article

Creative Cloud with proxy server

hi there, I checked many discussions but found no solution for my problem. I have a normal CreativeCloud which I wanna install on one of my notebooks. This notebook is used for business on the one hand...

View Article


Getting fatal Exit Code 34 when installing an app

Anyone running into this?  I download an app (PS 6, ID 6, etc.) via AAM and then it tries to install.  Towards the end of the install I get a Fatal Error with Exit Code 34.  The log msg reads:  FATAL:...

View Article

Installed apps not shown as installed

I installed Lightroom 5 in the  original version of AAM and the first app I downloaded in the new version was PS CC but neither show up in the installed list.  All apps after PS show up as installed....

View Article


Accidentally deleted Photoshop CC - Now can't get back

Hi there, I am currently on the trial period for Photoshop CC Mac OSX, and I deleted the application through dragging it to trash and then emptying, I still have the creative cloud assistant but i'm...

View Article

Unable to download using the Creative Cloud desktop

When I try and download applications I get the following message: "Installation Failed.  Unable to reach Adobe servers. Please check your internet connectivity, firewall setting, and then try again." I...

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You've been signed out

I have recently formatted my HD and started a clean install of Windows 7 64bit.  A couple of days ago I installed CC logged in and installed Acrobat Pro with no problems. This morning I need Photoshop...

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