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Windows 10 breaks CC apps - MSVCR100.DLL not found

July 29, 2015, 1:09 pm
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So I did the Windows 10 upgrade today and nothing in CC is working correctly.  My older versions works fine, CS6 Photoshop runs.  But now, Lightroom CC, Photoshop CC, and the CC app itself are broken.

 

Lightroom AND Photoshop give the errors: The program can't start because MSVCR110.dll is missing, MSVCP110.dll is missing

 

Normally that message is fixed by running the C++ redistributable, but not this time.  I tried that and had no luck.

 

I notice the files DO exist, inside c:\windows\SysWOW64

 

I tried copying the files into \Windows\System32 but that didn't work, the program just crashes on launch.

 

Additionally, the main CC app, where you download and update programs, failed with a 'network error' for all updating (my  network is fine btw).

 

Any thoughts?

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Creative Cloud 32 and 64 bit install

September 23, 2013, 6:21 am
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Creative cloud installs both 32 and 64 bit Photoshop and Illustrator apps. Do I need both or can I just uninstall the 32 bit without issue?

Thanks,

Alan T.

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Adobe Photoshop CC 2015 won't install/error

June 17, 2015, 12:40 am
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Hi,

 

I have tried all day to install Photoshop CC 2015 and still no luck (Lightroom CC 2015 installed just fine). It gets to 42%, says extracting, then gives me "Installation failed" and the error message says:

 

Exit Code: 21

Please see specific errors below for troubleshooting. For example, ERROR: DW021 ...

 

 

-------------------------------------- Summary --------------------------------------

 

- 0 fatal error(s), 3 error(s)

 

 

 

ERROR: DW021: Payload {3FB7A108-368A-4849-A3F3-69571BAAC457} Photoshop Adobe Photoshop CC 2015 Support 16.0.0.0 of version: 9.0.0.7 is not supported by this version: 9.0.0.6 of RIBS

 

ERROR: DW021: Payload {793C2BF7-A4FE-4608-91C9-9282C5801C21} Photoshop Adobe Photoshop CC 2015 Core 16.0.0.0 of version: 9.0.0.7 is not supported by this version: 9.0.0.6 of RIBS

 

ERROR: DW021: Unsupported payload versions included

 

-------------------------------------------------------------------------------------

 

I have deleted PS, LR, and Desktop application, restarted, ran cleaner tool (told it to clean every adobe app it listed), re-installed Desktop app (LR downloaded fine again) and still PS CC 2015 won't download. I have the current version of the Desktop app (CC 2.1.1.110) and I have a Windows 8.1 64-bit OS.

 

Any help would be greatly appreciated. Thank you!

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I've installed Premiere Pro, but can't start the program.

February 1, 2015, 11:58 pm
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I have a subscription to creative cloud, and I've installed Premiere Pro CS6 but the app isn't clickable so therefore I can't even open the program.

 

How do I troubleshoot this to get the program to work?

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Error code 42 (unable to access critical file/directory) while reinstalling Creative Cloud ?

June 29, 2014, 2:13 am
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I am trying to reinstall Creative Cloud on a MacBook Pro with Mavericks. I currently have the full Creative Cloud suite installed, but I got errors when I tried to update the Creative Cloud app. Right now when I try to install it, I'm getting Error code 42: "We've encountered the following issues: Installer was unable to access a critical file/directory. Please try installing again."

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Is there a way to access an older version of Premiere Pro?

June 20, 2016, 8:21 pm
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Does anyone know if it's possible to download v9.0 (2015) of Premiere Pro? (I need for reasons too long to explain)

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Adobe Photoshop CC 2015 won't install/error

June 17, 2015, 12:40 am
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Hi,

 

I have tried all day to install Photoshop CC 2015 and still no luck (Lightroom CC 2015 installed just fine). It gets to 42%, says extracting, then gives me "Installation failed" and the error message says:

 

Exit Code: 21

Please see specific errors below for troubleshooting. For example, ERROR: DW021 ...

 

 

-------------------------------------- Summary --------------------------------------

 

- 0 fatal error(s), 3 error(s)

 

 

 

ERROR: DW021: Payload {3FB7A108-368A-4849-A3F3-69571BAAC457} Photoshop Adobe Photoshop CC 2015 Support 16.0.0.0 of version: 9.0.0.7 is not supported by this version: 9.0.0.6 of RIBS

 

ERROR: DW021: Payload {793C2BF7-A4FE-4608-91C9-9282C5801C21} Photoshop Adobe Photoshop CC 2015 Core 16.0.0.0 of version: 9.0.0.7 is not supported by this version: 9.0.0.6 of RIBS

 

ERROR: DW021: Unsupported payload versions included

 

-------------------------------------------------------------------------------------

 

I have deleted PS, LR, and Desktop application, restarted, ran cleaner tool (told it to clean every adobe app it listed), re-installed Desktop app (LR downloaded fine again) and still PS CC 2015 won't download. I have the current version of the Desktop app (CC 2.1.1.110) and I have a Windows 8.1 64-bit OS.

 

Any help would be greatly appreciated. Thank you!

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error code 160 'CreateRegistryKeyCommand'

September 28, 2015, 10:28 am
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I've downloaded the 30 day trial, and it is trying to install Illustrator.  I get an error code

Exit Code: 160

-------------------------------------- Summary --------------------------------------

- 2 fatal error(s), 0 error(s), 1 warnings(s)

 

FATAL: Error (Code = 160) executing in command 'CreateRegistryKeyCommand' for package: 'AdobeIllustrator19-Core', version:19.1.0.29

FATAL: Error occurred in install of package (Name: AdobeIllustrator19-Core Version: 19.1.0.29). Error code: '160'

WARN: Check for Registry permissions. (Creating Registry Key Failed - Start 64-bit:1 root:0 key:.emf\OpenWithList\Illustrator.exe. Error 5 Access is denied.)

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I have turned off my Norton auto-protect and re-tried the installation, then turned off the firewall and tried it.  It still failed with the same message both times.

 

Any assistance you can give would be greatly appreciated. 

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Error code 42 (unable to access critical file/directory) while reinstalling Creative Cloud ?

June 29, 2014, 2:13 am
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I am trying to reinstall Creative Cloud on a MacBook Pro with Mavericks. I currently have the full Creative Cloud suite installed, but I got errors when I tried to update the Creative Cloud app. Right now when I try to install it, I'm getting Error code 42: "We've encountered the following issues: Installer was unable to access a critical file/directory. Please try installing again."

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Adobe Illustrator installation failed Error Code P204

April 1, 2017, 9:24 am
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When trying to download and install Illustrator, not working and seeing the following error message:

 

There seems to be a problem accessing a critical file/directory during download. Error Code P204

 

How do I resolve?

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Installation Failed

November 19, 2015, 5:04 am
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Hi everyone!

 

I can't install any Adobe product. Installation stucks at 1% and a screen pops up saying "Your installation encountered errors".

 

Screen Shot 2015-11-15 at 11.48.37 PM.png

 

I have tried everything to fix it, removed all Adobe components. But no luck. Adobe Creative Cloud Cleaner Tool doesn't help too, even in silent mode.

 

Macbook Air (Mid 2013)

OS X 10.11.1

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Photoshop CC installation hung at "Waiting..." in Creative Cloud window.

June 18, 2013, 12:00 am
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2013-06-17

Downloaded and installed new version of Adobe Application Manager which magically turned into the new Creative Cloud window. Found the Photoshop CC entry and clicked "Install" after which the download took lots of minutes and then switched to an "Extracting Photoshop CC" message which took more minutes. Okay, now it's saying "Installing Photoshop CC." After a few minutes, seems stuck at 70%. After a few more minutes, it's still stuck at 70%.

 

Clicked the "x" button to stop the installation and waited for the "Install" button reappear. I pressed "Install" again and got the messages "Installing Photoshop CC" followed by "Extracting Photoshop CC" which is still on the screen. Down where the "Install" button was appeared the message "Extracting..." but that soon changed to "Waiting...". After 10 minutes of "Waiting...", I clicked the "x" next to the "waiting" message to cancel the "Photoshop CC" installation. The "Install" button returned almost immediately.

 

I went to the https://creative.adobe.com site then to the Download Center. I clicked on the "Photoshop" icon and then on the "Download" button on the "Photoshop CC" page. That action fired up the Creative Cloud app on my machine and the download started again. The first message is "Installing Photoshop CC" and the percentage value is increasing (good)! There's a little progress bar in the Creative Cloud window. The display changed from "Installing Photoshop CC (49%)" to "Extracting Photoshop CC..." and where the progress bar was in now the word "Extracting...". After a couple of minutes (maybe 3 or 4), the word "Extracting..." turned into "Waiting...". I think I hate this. The legend at the top of the Creative Cloud window still reads "Extracting Photoshop CC...". After 10-11 minutes, the message "Waiting..." is still there. Someone suggested "close your browser" to get the ball rolling again, so I closed Chrome at 11:47 PM. I still have the "Waiting..." message. I'm going to click "x" and try again. Did so at 11:48 PM. After taking a break (time now 11:59 PM), message is "Extracting..." but at 12:00 midnight the message changed to "Waiting...". What the heck is it waiting for? Behavior is identical to when browser was running. Now it's 12:12 AM and still "Waiting...". I suppose it'll be like this until morning. Maybe I should kill all other processes. Did so but no help. Now it's 12:55 AM and still "Waiting...".

 

I have PS CS6 and LR5 installed (but neither running) on my Windows 7 64-bit 16GB machine. I'm running Webroot Secure Anywhere.

 

What next steps should I take to get past this Ps CC installation blockage?

 

Update 1:36 AM

 

It's now 1:36 AM and I still have the "Waiting..." message.

 

There are four copies of "Adobe CEF Helper.exe *32" running and one copy of "CEPServiceManager.exe *32" (a.k.a., "Adobe CEP Service Manager"). Also, one copy each of "Creative Cloud Helper.exe *32" and "Creative Cloud.exe *32" are running.

 

Thanks,

-- Sam

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Where is Adobe Creative Cloud download location?

July 26, 2013, 6:23 am
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I'm thinking of backing up the setup so I can reinstall after I format my PC.

But I don't get the setup at all. I think it got deleted automatically after installation.

Because its not inside %temp% (Windows 8)

 

Any idea where the downloaded softwares were located?

Is it possible for me to get the downloaded setup?

 

 

 

Thanks,

zhuhang

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While installing photoshop CS6 I got error: Installer failed to initialize. please download Adobe Support Advisor to detect the problem,

October 8, 2015, 2:12 am
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but the

Adobe Support Advisor

has been discontinued

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Windows 10 breaks CC apps - MSVCR100.DLL not found

July 29, 2015, 1:09 pm
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So I did the Windows 10 upgrade today and nothing in CC is working correctly.  My older versions works fine, CS6 Photoshop runs.  But now, Lightroom CC, Photoshop CC, and the CC app itself are broken.

 

Lightroom AND Photoshop give the errors: The program can't start because MSVCR110.dll is missing, MSVCP110.dll is missing

 

Normally that message is fixed by running the C++ redistributable, but not this time.  I tried that and had no luck.

 

I notice the files DO exist, inside c:\windows\SysWOW64

 

I tried copying the files into \Windows\System32 but that didn't work, the program just crashes on launch.

 

Additionally, the main CC app, where you download and update programs, failed with a 'network error' for all updating (my  network is fine btw).

 

Any thoughts?

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How do I deactivate my installation of Creative Cloud?

September 28, 2012, 7:10 pm
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Hi I don't want to de install my manager from my laptop but the wrong

computer and I want install it on my design computer as well as de-activate

it on the first installed computer.

How do I de-activate it and use it on the design computer.

Thanks Rei

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How can I change the language of my Creative Cloud installation?

July 5, 2013, 3:09 pm
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By default the Creative Cloud application will utilize the language settings for your operating system.  You can find information on what your current language setting is by review the following documentation:

 

 

If you wish to install the software included in your Creative Cloud Membership to a different language then you will need to make this adjustment in the Creative Cloud application.  Full details on how this can be accomplished can be found at Adjust the install language | Creative Cloud applications | CCM.

 

If after adjusting the language and installing the Adobe Creative applications you discover them to be in trial mode then it is possible your subscription may not include the requested language.  You can find more details at Creative Cloud products launch in trial mode on non-English operating systems | CCM, CS6.

 

Finally you can check if you have an English only or Multi-language membership under you account at http://www.adobe.com/.  For more information on how to manage your membership please see Manage your membership | Creative Cloud.

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Error code 42 (unable to access critical file/directory) while reinstalling Creative Cloud ?

June 29, 2014, 2:13 am
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I am trying to reinstall Creative Cloud on a MacBook Pro with Mavericks. I currently have the full Creative Cloud suite installed, but I got errors when I tried to update the Creative Cloud app. Right now when I try to install it, I'm getting Error code 42: "We've encountered the following issues: Installer was unable to access a critical file/directory. Please try installing again."

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Lightroom 6 Serial Number

January 29, 2016, 4:12 pm
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Hi

 

Just got Lightroom V6 perpetual licence & download from Amazon.com ( NOT the CC monthly subscription )

 

Did get the install file & proper serial number

 

I do get :

 

We are unable to validate this serial number from Adobe Lightroom, please contact Customer Support.

 

My Adobe ID is validated / in good standing as is my brand new Serial Number I got from Amazon.com

 

I am stuck there

 

Any suggestions ?

 

Thanks

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Installation Failed

November 19, 2015, 5:04 am
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Hi everyone!

 

I can't install any Adobe product. Installation stucks at 1% and a screen pops up saying "Your installation encountered errors".

 

Screen Shot 2015-11-15 at 11.48.37 PM.png

 

I have tried everything to fix it, removed all Adobe components. But no luck. Adobe Creative Cloud Cleaner Tool doesn't help too, even in silent mode.

 

Macbook Air (Mid 2013)

OS X 10.11.1

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