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View ArticleAdobe Creative Cloud / Desktop App / Home Screen: Constant Spinning Wheel
Adobe Creative Cloud:Home Screen / Constant blue spinning wheelMcc OSX LIONI had the same problem: ........ went on for weeks... Fixed by logging out of all my Adobe Creative Cloud Assets.......
View ArticleCreative Cloud firewall whitelist?
What needs to be whitelisted in the firewall for CC to work? I couldn't install the new CC over my works network so i setup a hotspot on my phone and downloaded it through that no problems.. i've...
View ArticlePhotoshop CC installation hung at "Waiting..." in Creative Cloud window.
2013-06-17 Downloaded and installed new version of Adobe Application Manager which magically turned into the new Creative Cloud window. Found the Photoshop CC entry and clicked "Install" after which...
View ArticlePhotoshop CC update failed. Download error 49
The initial install of Photoshop completed successfully. But then I get a message in the Creative Cloud app that an update is available. Every time I try to update, it fails an gives the message...
View ArticleThe procedure entry point AMTRetrievePersonGUIDWithAuthSource could not be...
I get the error "The procedure entry point AMTRetrievePersonGUIDWithAuthSource could not be located in the dynamic link C:\Program Files\Adobe\Adobe Flash CC\Flash.exe." after installing flash trial...
View ArticlePhotoshop cc will only load as a trial. How do I activate it?
I have been through all the suggested actions - host file certificates etc for about six weeks and still no success. what next?
View ArticleCreative Cloud app gets stuck on spinning wheel on Mac OS 10.10
My CC app gets stuck while I try to open it. I’ve tried CC cleaner tool and the ”unknown server error” fix, but neither of then worked.
View ArticleCreative Cloud keeps logging me out
Hey everybody,I am using a student version of the Creative Cloud, and every couple of minutes (5-10 minutes) the creative cloud logs me off. So every time i want to start a programm i have to log in...
View ArticleLightroom 5 install failure
Hi, I've tried several times this evening to download and install the new version of Lightroom, but each time I have received the following error message when AAM tries to install the new version: Exit...
View ArticleCannot use AAM, had to install it separately, now I cannot update any of the...
My windows 7 machine would not install AAM, so I followed directions on the forums to get the installer and manually install AAM. Workaround #1 Once installed AAM will not install any software, I get...
View ArticleWhere is Adobe Creative Cloud download location?
I'm thinking of backing up the setup so I can reinstall after I format my PC.But I don't get the setup at all. I think it got deleted automatically after installation.Because its not inside %temp%...
View ArticleCreative Cloud app loads then freezes with empty dialog box.
When I click on the create cloud app in the tray or launch it from the menu the app loads, then a small empty dialog box appears with a small creative cloud logo in the middle. Then nothing happens. I...
View Articleerror code U43M1D207
I get a error code when trying to update ID & Premiere Pro cc corrupt file. When will this be fixed?
View ArticleCreative Cloud app gets stuck on spinning wheel on Mac OS 10.10
My CC app gets stuck while I try to open it. I’ve tried CC cleaner tool and the ”unknown server error” fix, but neither of then worked.
View ArticleAdobeIPCBroker.exe
Dear Adobe Support Team I'm an Adobe Cloud Customer working with all Adobe Programs.Now, I'm watching the network traffic on my Windows 7 Laptop using a tool named "Wireshark". Approximately every 30...
View ArticleCS6 update failed-creative cloud
Why am I getting "Update Failed" for CS6 in my Creative Cloud updater? I am a paying CC member and the updates for CC work but not for CS6. I may not like keeping CC and want to default to CS6. What is...
View ArticleCreative Cloud Crashing!
Hello, Since I updated my system to Windows 8.1, everytime i try to open the Creative Cloud app it keeps on crashing, this never happened when i had Windows 8, Help!Specs of my computer:Intel Quad Core...
View ArticleGetting fatal Exit Code 34 when installing an app
Anyone running into this? I download an app (PS 6, ID 6, etc.) via AAM and then it tries to install. Towards the end of the install I get a Fatal Error with Exit Code 34. The log msg reads: FATAL:...
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