Hello,
I've attempted to update the latests updates of Animate and Bridge on my MacBook Pro Laptop with Mac OS 10.13.2. High Sierra. Each time I attempt to do so, I get the Error Message: "Update Failed. Unable to move the file. Rename the file and try again."
I've attempted to do the update several times including after a computer restart and after uninstalling and installing the Creative Cloud Desktop App. I also attempted to do a new install of the apps, to no avail.
The Error Summary is:
Exit Code: 146
-------------------------------------- Summary --------------------------------------
- 2 fatal error(s), 0 error(s), 1 warnings(s)
FATAL: Error (Code = 146) executing in command 'MoveDirectoryCommand' for package: 'AdobeAnimate18.0-mul', version:18.0.1.115
FATAL: Error occurred in install of package (Name: AdobeAnimate18.0-mul Version: 18.0.1.115). Error code: '146'
WARN: Failed to move directory '/.adobeTemp/133B205F-2DF6-400C-8AE8-A002E7F8BDEF/1/mul/AppFiles' to '/System/Library/Components/PDFImporter.component/Adobe Animate CC 2018'
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I've successfully completed the updates on my iMac with Mac OS 10.12.6. Sierra.
Is there any incompatibility between Creative Cloud and High Sierra?
When it says "Rename the file and try again" where is the file located and what do you rename it to? This is not clear at all.
Any other suggestions?
Thank you!