I have now spent over 10 hours on the phone trying sort my problem out. I have had 3 people from Adobe take control of my screen and still no solution. They keep promising to call me back but no one ever does, I guess when they have your subscription that's where the support ends.
Basically I downloded CC app onto both my MacBook Pro and iMAc at different location home and office and downloaded a couple of apps Photoshop, Lightroom and Muse on Saturday on both computers no problem.. The little cloud icon was in the top tool bar and even had a few updates to download on the Sunday. However on Monday this icon has disappeared and Creative Cloud won't launch and I cannot download any apps. They have tried allsorts, taking control of my screen 3 times, deleting stuff, repairing permissions, installer creative cloud cleaner etc etc and still nothing. They asked me to send 30 odd log files to them yesterday to <E-mail address removed by Moderator> attention of somebody called Sunit.
Have just called the tech support number as nobody has called me back. Guess what, the log files they asked me to send which i did twice have been lost so now they want be to subit system info (again) just uploaded and 1236 page pdf. They also wanted log files from the /tmp folder but unfortunately they aren't there as somebody from Adobe deleted them yesterday afternoon. What a shambles! I have now not been able to work fro 3 days but apparently they appreciate my patience. My pateience is rapidly running out. Is there anyone out there from adobe who can help me please. Adobe convinced me not to buy Creative Suite 6 (upgrade from Creative Suite 5) but go for Creative Cloud instead, now you have my money nobdy seems to be able to help. Meanwhile my business is going down the tubes.
I have just been told now after being on the phone nearly an hour that it will be escaletd again and someone will call me back in 48 hours. What a joke....I have already been promised 3 call backs since Sunday and no one has called me.
Can somebody from Adobe please help me as tech support appear unwilling to do so
thank you
david