I recently purchased creative cloud suite CS6 for my Mac Pro, 2009 model. I was very happy untill I noticed a small program called "clean up" or something like that. I ran the program to clean up my old CS5.5 versions of the suite thinking this would "clean up" my system and thats when the problems started. After running the program I then couldnt open any of the creative CS6 programs. They would start opening then give me an error message associated with loss of quicktime codecs. I then cleverly thought I would uninstall all adobe software then re-install the creative cloud suite. Oh no, apparantly I should have de-activated it first and of course I didn't. I tried re-installing from the cloud but it keeps saying " Download failed, administrator privilages required". I am the administrator and have been for ten long years. After some online research I then thought maybe its because I didnt de-activate the softwarebefore uninstalling it,(I am also running creative suite on my laptop). I de-activated it on the laptop thinking that Adobe would then let me download the software again onto my mac pro as the software can only be loaded on two computers, but no, it is still refusing to download. How do I do this people. I want to use all these very useful programs but can't. I am a small post-house and this is quite urgent as clients are waiting.
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