Every time I launch the Creative Cloud app, it crashes. The menu item appears briefly, and then the problem report window comes up with the crash info. This has been happening ever since I upgraded to Yosemite. I've tried all of the options I could find online:
- I've uninstalled Creative Cloud and tried reinstalling. No change
- I've tried running the Adobe Application Installer. No change
- I've tried running the Creative Cloud Cleaner Tool. No change
Any ideas how to fix this?
The call stack for the change is always the same and seems to be coming from the Chromium Embedded Framework library. The invalid address being accessed changes every time, but it's always from a release message:
Process: Creative Cloud [7179]
Path: /Applications/Utilities/Adobe Creative Cloud/*/Creative Cloud.app/Contents/MacOS/Creative Cloud
Identifier: com.adobe.acc.AdobeCreativeCloud
Version: 1.8.1.451 (???)
Code Type: X86 (Native)
Parent Process: ??? [1]
Responsible: Creative Cloud [7179]
User ID: 502
Date/Time: 2014-11-16 18:10:51.076 -0800
OS Version: Mac OS X 10.10 (14A389)
Report Version: 11
Anonymous UUID: <redacted>
Time Awake Since Boot: 10000 seconds
Crashed Thread: 0 CrBrowserMain Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000024344563
VM Regions Near 0x24344563:
VM_ALLOCATE 000000000d0db000-000000000d0dc000 [ 4K] rw-/rwx SM=PRV
-->
MALLOC_TINY 000000007b600000-000000007b800000 [ 2048K] rw-/rwx SM=COW
Application Specific Information:
objc_msgSend() selector name: release
Thread 0 Crashed:: CrBrowserMain Dispatch queue: com.apple.main-thread
0 libobjc.A.dylib 0x9c0300ab objc_msgSend + 27
1 com.apple.CoreFoundation 0x9a97189f _CFAutoreleasePoolPop + 47
2 com.apple.AppKit 0x96e88340 -[NSApplication finishLaunching] + 745
3 com.apple.AppKit 0x96e87c70 -[NSApplication run] + 143
4 libcef.dylib 0x04536e17 0x432c000 + 2141719
5 libcef.dylib 0x0453661c 0x432c000 + 2139676
6 libcef.dylib 0x0456a6f8 0x432c000 + 2352888
7 libcef.dylib 0x0458311e 0x432c000 + 2453790
8 libcef.dylib 0x04569d6a 0x432c000 + 2350442
9 libcef.dylib 0x043a322f 0x432c000 + 487983
10 HEX.dylib 0x042b1c2a HEXMessageProcessor::runLoop(std::string const&) + 378
11 HEX.dylib 0x042847e8 0x4282000 + 10216
12 HEX.dylib 0x042b961d HEXMessageProcessor::processMessage(std::string const&, std::string const&, ProcessMessageOutput&, MessageObject const&) + 77
13 HEX.dylib 0x04282eaf processMessage + 175
14 NXGCore.dylib 0x0021ec30 ExternalGateway::sendMessageToApplet(MessageObject const&, MessageStruct const*, bool (**)(void const*), char const**) + 896
15 NXGCore.dylib 0x0021e753 ExternalGateway::handleMessage(MessageObject const&, MessageStruct const*, bool (**)(void const*), char const**) + 435
16 NXGCore.dylib 0x0021f36e ExternalGateway::processMessageFromOutside(MessageStruct const*, bool (**)(void const*)) + 302
17 com.adobe.acc.AdobeCreativeCloud 0x000594b5 0x53000 + 25781
18 com.adobe.acc.AdobeCreativeCloud 0x0005d4d5 0x53000 + 42197
19 com.adobe.acc.AdobeCreativeCloud 0x000559d9 0x53000 + 10713
20 com.adobe.acc.AdobeCreativeCloud 0x0005498a 0x53000 + 6538
21 com.adobe.acc.AdobeCreativeCloud 0x0005996e 0x53000 + 26990
22 com.adobe.acc.AdobeCreativeCloud 0x00054675 start + 53
<snip>
VM Region Summary:
ReadOnly portion of Libraries: Total=286.7M resident=80.5M(28%) swapped_out_or_unallocated=206.2M(72%)
Writable regions: Total=219.3M written=10.4M(5%) resident=23.7M(11%) swapped_out=0K(0%) unallocated=195.6M(89%)
REGION TYPE VIRTUAL
=========== =======
CG backing stores 16K
CG image 4K
CG shared images 208K
CoreUI image data 40K
Foundation 4K
Image IO 4104K
Kernel Alloc Once 4K
MALLOC 89.5M
MALLOC (admin) 48K
Stack 178.1M
VM_ALLOCATE 1260K
WebKit Malloc 1248K
__DATA 11.1M
__IMAGE 528K
__IMPORT 12K
__LINKEDIT 52.9M
__OBJC 3044K
__TEXT 233.8M
__UNICODE 544K
mapped file 136.2M
shared memory 4K
=========== =======
TOTAL 712.3M
Model: MacBookPro10,1, BootROM MBP101.00EE.B05, 4 processors, Intel Core i7, 2.6 GHz, 16 GB, SMC 2.3f36
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In
Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (7.15.124.12.8)
Bluetooth: Version 4.3.0f10 14890, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM512E, 500.28 GB
USB Device: Hub
USB Device: FaceTime HD Camera (Built-in)
USB Device: Hub
USB Device: Hub
USB Device: Apple Internal Keyboard / Trackpad
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: MacBook Pro, Apple Inc., 23.4