Hi,
I have tried all day to install Photoshop CC 2015 and still no luck (Lightroom CC 2015 installed just fine). It gets to 42%, says extracting, then gives me "Installation failed" and the error message says:
Exit Code: 21
Please see specific errors below for troubleshooting. For example, ERROR: DW021 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 3 error(s)
ERROR: DW021: Payload {3FB7A108-368A-4849-A3F3-69571BAAC457} Photoshop Adobe Photoshop CC 2015 Support 16.0.0.0 of version: 9.0.0.7 is not supported by this version: 9.0.0.6 of RIBS
ERROR: DW021: Payload {793C2BF7-A4FE-4608-91C9-9282C5801C21} Photoshop Adobe Photoshop CC 2015 Core 16.0.0.0 of version: 9.0.0.7 is not supported by this version: 9.0.0.6 of RIBS
ERROR: DW021: Unsupported payload versions included
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I have deleted PS, LR, and Desktop application, restarted, ran cleaner tool (told it to clean every adobe app it listed), re-installed Desktop app (LR downloaded fine again) and still PS CC 2015 won't download. I have the current version of the Desktop app (CC 2.1.1.110) and I have a Windows 8.1 64-bit OS.
Any help would be greatly appreciated. Thank you!